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Total organizational excellence : achieving world-class performance /

Oakland, John S.

Total organizational excellence : achieving world-class performance / John S. Oakland. - Oxford ; Boston : Butterworth-Heinemann, 1999. - 271 p. : ill. ; 24 cm.

Includes bibliographical references (p. [261]-264) and index.

ISBN: 0750632097 0750652713

Subjects--Topical Terms:
Total quality management.
Benchmarking (Management)
Leadership.
Teams in the workplace.

Index Terms--Curriculum Objective:
Master in Management

LC Class. No.: HD62.15 / .O172 1999

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