Improving local governance and pro-poor service delivery citizen report card learning tool kit.
Improving local governance and pro-poor service delivery citizen report card learning tool kit. [electronic resource] :
Citizen report card learning kit
- Manila, Philippines : Tokyo, Japan : Asian Development Bank ; Asian Development Bank Institute, c2005.
- 1 computer optical disc : sd., col. ; 4 3/4 in.
Title from title screen.
A tool used to provide feedback on government service quality to improve the delivery of public services.
Public administration--Citizen participation.
Civil service--Administration.
Local government--Citizen participation.
Total quality management.
JF1525.T67 / I47 2005
Title from title screen.
A tool used to provide feedback on government service quality to improve the delivery of public services.
Public administration--Citizen participation.
Civil service--Administration.
Local government--Citizen participation.
Total quality management.
JF1525.T67 / I47 2005