Service management : (Record no. 16204)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01055pam a2200289 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | UPMIN-00000000932 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230530134718.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970311s1998 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0070217602 (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071157093 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .F549 1998 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HD9980.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | F549 1998 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A. |
| 9 (RLIN) | 11696 |
| 245 10 - TITLE STATEMENT | |
| Title | Service management : |
| Remainder of title | operations, strategy, and information technology / |
| Statement of responsibility, etc. | James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | c1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvi, 613 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Updated ed. of: Service management for competitive advantage. 1994. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and indexes. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Management. |
| 9 (RLIN) | 11697 |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Main curriculum objective | Master in Management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, Mona J. |
| 9 (RLIN) | 11698 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A. |
| Title of a work | Service management for competitive advantage. |
| 9 (RLIN) | 11699 |
| Withdrawn status | Lost status | Damaged status | Status | Home library | Current library | Shelving location | Date acquired | Accession Number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| School of Management | University Library | Regular Circulation | 2023-05-30 | SOM-419 | HD9980.5 .F549 1998 | 3UPML00004739 | 2023-05-30 | 2023-05-30 | |||||
| School of Management | University Library | Regular Circulation | 2023-05-30 | SOM-552 | HD9980.5 .F549 1998 | 3UPML00004738 | 2023-05-30 | 2023-05-30 |