Measuring customer satisfaction : (Record no. 16419)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00837cam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | UPMIN-00000000949 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230601131022.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970321s1998 wiua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 087389362X (alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.335 |
| Item number | .H39 1997 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.335 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | H39 1998 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hayes, Bob E., |
| Dates associated with a name | 1963- |
| 9 (RLIN) | 12371 |
| 245 10 - TITLE STATEMENT | |
| Title | Measuring customer satisfaction : |
| Remainder of title | survey design, use, and statistical analysis methods / |
| Statement of responsibility, etc. | Bob E. Hayes. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Milwaukee, Wis. : |
| Name of publisher, distributor, etc. | ASQC Quality Press, |
| Date of publication, distribution, etc. | c1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 278 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 261-266) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| General subdivision | Statistical methods. |
| 9 (RLIN) | 12372 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Questionnaires. |
| 9 (RLIN) | 4504 |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Main curriculum objective | SOM1 |
| Withdrawn status | Lost status | Damaged status | Status | Collection | Home library | Current library | Shelving location | Date acquired | Accession Number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Circulating | University Library | University Library | Regular Circulation | 2023-06-01 | SOM-406 | HF5415.335 H39 1998 | 3UPML00004825 | 2023-06-01 | 2023-06-01 | Book |