The Apple experience : (Record no. 16459)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01469cam a22002894a 4500 |
| 001 - CONTROL NUMBER | |
| control field | UPMIN-00021978027 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230601131030.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120213s2012 nyua 000 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071793209 (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071793208 (alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 090 #0 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | .G356 2012 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 23 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | The Asia Foundation. |
| Terms of availability | Gift |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gallo, Carmine. |
| 9 (RLIN) | 12480 |
| 245 10 - TITLE STATEMENT | |
| Title | The Apple experience : |
| Remainder of title | the secrets of delivering insanely great customer service / |
| Statement of responsibility, etc. | by Carmine Gallo. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | c2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 234 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 12197 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Creative thinking. |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| a | Fo |
| Withdrawn status | Lost status | Damaged status | Status | Collection | Home library | Current library | Shelving location | Date acquired | Accession Number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Circulating | University Library | University Library | Regular Circulation | 2023-06-01 | SOM-gd3640 | HF5415.5 .G356 2012 | 3UPML00019738 | 2023-06-01 | 2023-06-01 | Book | |||||
| Circulating | University Library | University Library | Regular Circulation | 2023-06-01 | SOM-gd3641 | HF5415.5 .G356 2012 | 3UPML00019739 | 2023-06-01 | 2023-06-01 | Book |