MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02675nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UPMIN |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250127144458.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250127b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
UPMin |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
LG993.5 2021 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
A7 L54 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ligo, Danica Kyle E. |
| 9 (RLIN) |
26771 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
A study on the relationship between user well-being and satisfaction in call-center office environments in Davao City / |
| Statement of responsibility, etc. |
Danica Kyle E. Ligo; Myrafe S. Ylagan, adviser |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2021 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
219 leaves |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Thesis |
| Degree type |
(BS Architecture) |
| Name of granting institution |
University of the Philippines Mindanao, |
| Year degree granted |
2021 |
| 520 1# - SUMMARY, ETC. |
|---|
| Summary, etc. |
The BPO industry in the Philippines is an industry providing employment opportunities to Filipinos in the country. It is currently providing jobs for 1.3 million people and is steadily increasing its employees. One of the subsectors of the industry responsible for this is the call-center. But even with the high rate of employment, the industry is always facing employee attrition which its biggest challenges. To reduce the rate of employee attrition BPO companies has to put more effort in providing employees a conducive working environment, aside from other beneficial offers. A favourable working environment is said to have an effect on employee’s wellbeing which in turn can generate higher levels of employee commitment, thus minimizing employment attrition. To The study was conducted to enhance well-being of call-center employees through the improvement of their call-center office environment. The research will be focusing on the relationship between employee well-being and satisfaction in call-center office environment. The study identified seven indoor environment factors that affects the well-being of employees. These factors are Air Quality, Thermal Comfort, Lighting Quality, Spatial Comfort, Privacy, Office Noise Control, and Building Noise Control. The data gathered based on these factors are correlated using Pearson’s Correlation to employee well-being gathered from six call-center companies in Davao City. The results show that the seven indoor environment factors and employee well-being has a significant relationship. Indicating that prioritizing the improvement of the seven indoor environment factors of call-center offices could enhance the employee well- <br/>being. This is additional solution to reducing agent attrition which is prevalent in the call-center industry. |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE |
|---|
| Main curriculum objective |
Architectural Design IX: Research Project in Architecture |
| Curriculum code |
ARCH191 |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE |
|---|
| Main curriculum objective |
Architectural design X: Architectural Design Project |
| Curriculum code |
ARCH192 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ylagan, Myrafe S. |
| Relator term |
adviser |
| 9 (RLIN) |
25472 |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) |
|---|
| a |
UP |
| -- |
Fi |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Thesis |
| Suppress in OPAC |
No |
