Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

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TextPublication details: Boston : McGraw-Hill/Irwin, c2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
	University Library Regular Circulation	HD9980.5 .F549 2008 (Browse shelf(Opens below))	Available		3UPML00019465

Includes bibliographical references and indexes.

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