Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type: TextPublication details: Boston : McGraw-Hill, c1998.Edition: 2nd edDescription: xxvi, 613 p. : ill. ; 24 cmISBN:- 0070217602 (alk. paper)
- 0071157093
- 658 21
- HD9980.5 .F549 1998
Item type | Current library | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
University Library Regular Circulation | HD9980.5 .F549 1998 (Browse shelf(Opens below)) | Available | 3UPML00004739 | ||
University Library Regular Circulation | HD9980.5 .F549 1998 (Browse shelf(Opens below)) | Available | 3UPML00004738 |
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Updated ed. of: Service management for competitive advantage. 1994.
Includes bibliographical references and indexes.
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