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Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.
Material type:
TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, c1994.Description: xiii, 273 p. : ill. ; 24 cmISBN: - 013189630X
- HF5415.5 .H55 1994
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University Library Regular Circulation | Circulating | HF5415.5 H56 1994 (Browse shelf(Opens below)) | Available | 3UPML00004829 |
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| HF5415.335 H39 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods / | HF5415.5 .G356 2012 The Apple experience : the secrets of delivering insanely great customer service / | HF5415.5 .G356 2012 The Apple experience : the secrets of delivering insanely great customer service / | HF5415.5 H56 1994 Customer-focused quality : what to do on Monday morning / | HF5415.5 M24 2000 The relationship-based enterprise: powering business success through customer relationship management / | HF5415.5 .M485 2012 The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers / | HF5415.55 .B585 2001 HF5415.55 B585 2001 Customer equity : building and managing relationships as valuable assets / |
Includes bibliographical references (p. 261-263) and index.
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