The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.

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Material type: Text

TextPublication details: San Francisco, Calif : Jossey-Bass, c1995.Edition: 1st edDescription: xxviii, 304 p. ; 24 cmISBN:

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	University Library	Regular Circulation	HF5415.5 G88 (Browse shelf(Opens below))	Available		3UPML00004828

Includes bibliographical references (p. 287-293) and index.

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