Blattberg, Robert C., 1942- Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. - Boston, Mass. : Harvard Business School Press, c2001. - xix, 228 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 0875847641 (alk. paper) Subjects--Topical Terms: Relationship marketing.Customer services--Marketing.Customer relations.Customer loyalty. Index Terms--Curriculum Objective: Marketing Management --M211, Introduction to Marketing Management --MGT155, LC Class. No.: HF5415.55 / .B585 2001