Hayes, Bob E.,  1963- <br/><br/>
Measuring customer satisfaction :  survey design, use, and statistical analysis methods / 
Bob E. Hayes. 
 - 2nd ed. 
 - Milwaukee, Wis. :  ASQC Quality Press,  c1998. 
 - xviii, 278 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 261-266)  and index. 
<br/><br/><label>ISBN: </label>087389362X (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Statistical methods.<br/>Questionnaires.
<br/><br/><label>Index Terms--Curriculum Objective: </label><br/>SOM1
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .H39 1997