Gallo, Carmine. <br/><br/>
The Apple experience :  the secrets of delivering insanely great customer service / 
by Carmine Gallo. 
 - 1st ed. 
 - New York :  McGraw-Hill,  c2012. 
 - 234 p. :  ill. ;  24 cm. 
<br/><br/>Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple. 
<br/><br/><label>ISBN: </label>9780071793209 (alk. paper) 0071793208 (alk. paper) 
<br/><br/><label>Source: </label> The Asia Foundation.  Gift 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Creative thinking.
<br/><br/><label>Dewey Class. No.: </label>658.8/12