TY  - BOOK
AU  - McLean,Cheryl
TI  - Customer service letters ready to go!
SN  - 0844235679 (pbk.)
AV  - HF5415.5 .M39 1996
U1  - 808/.066658 20
PY  - 1996///
CY  - Lincolnwood, Ill.
PB  - NTC Business Books
KW  - Customer services
KW  - Commercial correspondence
N1  - Published in association with the International Customer Service Association
ER  -