TY  - BOOK
AU  - Gaster,Lucy
TI  - Quality in public services: managers' choices 
SN  - 0335193498
AV  - JN425 .G375 1995
PY  - 1995///
CY  - Buckingham [England], Philadelphia
PB  - Open University Press
KW  - Public administration
KW  - Great Britain
KW  - Municipal services
KW  - Management
KW  - SOM1
N1  - Includes bibliographical references (p. [138]-145) and index
ER  -