TY  - BOOK
AU  - Hand,Max
AU  - Plowman,Brian
ED  - Chartered Institute of Management Accountants.
TI  - Quality management handbook
SN  - 0750601434
AV  - HD62.15 .Q36 1992
PY  - 1992///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - SOM1
N1  - Includes bibliographical references and index
ER  -