Schneider, Benjamin, 1938-
Winning the service game /
Benjamin Schneider, David E. Bowen.
- Boston, Mass. : Harvard Business School Press, c1995.
- xi, 295 p. : ill. ; 25 cm.
Includes bibliographical references (p. 261-283) and index.
0875845703 (alk. paper)
Customer services--Management.
Employees--Training of.
Incentives in industry.
Master in Management
HF5415.5 / .S34 1995