Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  c1995. 
 - x, 445 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 439-440) and index. 
<br/><br/><label>ISBN: </label>0130306517 0134338065 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Index Terms--Curriculum Objective: </label><br/>Master in Management
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T6792 1995