TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 0130306517
AV  - HD62.15 .T6792 1995
PY  - 1995///
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Total quality management
KW  - Master in Management
N1  - Includes bibliographical references (p. 439-440) and index
ER  -