TY - BOOK AU - Lundin,Stephen C. AU - Paul,Harry AU - Christensen,John TI - Fish!: a remarkable way to boost morale and improve results SN - 0786866020 AV - HF5549.5.M63 L86 2000 U1 - 658.3/14 21 PY - 2000/// CY - New York PB - Hyperion KW - Employee motivation KW - Customer services ER -