Improving local governance and pro-poor service delivery  continuous improvement and benchmarking learning tool kit.  [electronic resource] : 
 Continuous improvement and benchmarking learning tool kit 

 - Manila, Philippines :  Tokyo, Japan :  Asian Development Bank ;  Asian Development Bank Institute,  c[2005]. 
 - 1 computer optical disc :  sd., col. ;  4 3/4 in. 
<br/><br/> Title from title screen. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Public administration.<br/>Civil service--Administration.<br/>Benchmarking (Management)
<br/><br/><label>LC Class. No.: </label>JF1525.T67  / I475 2005 JF1525.T67  / I472 2005