TY - BOOK ED - Asian Development Bank. ED - Asian Development Bank. TI - Improving local governance and pro-poor service delivery: continuous improvement and benchmarking learning tool kit AV - JF1525.T67 I475 2005 PY - 2005///] CY - Manila, Philippines, Tokyo, Japan PB - Asian Development Bank, Asian Development Bank Institute KW - Total quality management KW - Public administration KW - Civil service KW - Administration KW - Benchmarking (Management) N1 - Title from title screen ER -