TY  - BOOK
AU  - Byham,William C.
AU  - Cox,Jeff
TI  - Zapp!: the lightning of empowerment : how to improve productivity, quality, and employee satisfaction 
SN  - 0449907058
AV  - HD30.3 .B94 1988
U1  - 650.1/3 20
PY  - 1988///
CY  - Pittsburgh
PB  - Development Dimensions International Press
KW  - Employee empowerment
KW  - Communication in management
KW  - Interpersonal relations
N1  - "Books and monographs by William C. Byham": p. 190
ER  -