TY - BOOK AU - Chaffee,Ellen Earle AU - Sherr,Lawrence A. ED - ERIC Clearinghouse on Higher Education. ED - Association for the Study of Higher Education. TI - Quality: transforming postsecondary education T2 - ASHE-ERIC higher education report, SN - 1878380168 (pbk.) : AV - LB2341 .C468 1992 U1 - 378.1/00973 20 PY - 1992///] CY - Washington, D.C. PB - George Washington University KW - Universities and colleges KW - United States KW - Administration KW - Total quality management KW - Educational change N1 - Includes bibliographical references (p. 109-114) and index ER -