TY  - BOOK
AU  - Wells,Theodora
TI  - Keeping your cool under fire: communicating non-defensively 
SN  - 0070692505
PY  - 1980///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Success
N1  - Includes indexes; Bibliography: p. 347-361
ER  -