Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John ¢vretveit.

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Material type: Text

TextSeries: Quality in action (London, England)Publication details: London ; New York : McGraw-Hill Book Co., c1994.Description: xvii, 293 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	University Library	Regular Circulation	HF5415.5 E26 1994 (Browse shelf(Opens below))	Available		3UPML00006163

Includes bibliographical references (p. 266-288) and index.

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