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		Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith. by Cross, Richard, 1947- Smith, Janet, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lincolnwood, Ill. : NTC Business Books, c1995 Availability: Items available for loan: University Library (1)Call number: HF5415.5 C76 1995. Place hold Add to cart (remove)
		Customer service letters ready to go! / Cheryl McLean. by McLean, Cheryl, 1957- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lincolnwood, Ill. : NTC Business Books, c1996 Availability: Items available for loan: University Library (1)Call number: HF5415.5 M39 1996. Place hold Add to cart (remove)

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