Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.

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Material type: Text

TextSeries: McGraw-Hill series in managementPublication details: New York : McGraw-Hill, c1994.Description: xviii, 462 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
	University Library Regular Circulation	9980.5 F58 1994 (Browse shelf(Opens below))	Available		3UPML00004737

Includes bibliographical references and indexes.

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