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		Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. by Hinton, Tom Schaeffer, Wini Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1994 Availability: Items available for loan: University Library (1)Call number: HF5415.5 H56 1994. Place hold Add to cart (remove)
		Building high performance government through Lean Six Sigma : a leader's guide to creating speed, agility, and efficiency / Mark Price, Walt Mores, Hundley M. Elliotte. by Price, Mark Mores, Walt Elliotte, Hundley M Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2011 Availability: Items available for loan: College of Humanities and Social Sciences (1)Call number: JF1525.T67 P75 2011. Place hold Add to cart (remove)

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