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		Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John ¢vretveit. by Edvardsson, Bo, 1952- Thomasson, Bertil ¢vretveit, John, 1954- Series: Quality in action (London, England) Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : McGraw-Hill Book Co., c1994 Availability: Items available for loan: University Library (1)Call number: HF5415.5 E26 1994. Place hold Add to cart (remove)
		Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. by Hinton, Tom Schaeffer, Wini Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1994 Availability: Items available for loan: University Library (1)Call number: HF5415.5 H56 1994. Place hold Add to cart (remove)

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