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		Business process reengineering : breakpoint strategies for market dominance / Henry J. Johansson ... [et al.]. by Johansson, Henry J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester [England] ; New York : Wiley, 1993 Online access: Table of Contents Availability: Items available for loan: School of Management (1)Call number: HD62.15 B87. Place hold Add to cart (remove)
		Total organizational excellence : achieving world-class performance / John S. Oakland. by Oakland, John S Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth-Heinemann, 1999 Availability: Items available for loan: School of Management (1)Call number: HD62.15 .O172 1999. Place hold Add to cart (remove)
		Achieving quality through continual improvement / Claude W. Burrill. by Burrill, Claude W Ledolter, Johannes Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : John Wiley, c1999 Online access: Table of Contents Availability: Items available for loan: School of Management (1)Call number: HD62.15 B866. Place hold Add to cart (remove)
		Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. by Hinton, Tom Schaeffer, Wini Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1994 Availability: Items available for loan: University Library (1)Call number: HF5415.5 H56 1994. Place hold Add to cart (remove)
		Total quality management in the public sector : an international perspective / Colin Morgan and Stephen Murgatroyd. by Morgan, Colin Murgatroyd, Stephen P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Buckingham, England ; Philadelphia : Open University Press, 1994 Availability: Items available for loan: College of Humanities and Social Sciences (1)Call number: JF1525.T67 M67 1994 JF1525 T67 M67 1994. Place hold Add to cart (remove)
		Building high performance government through Lean Six Sigma : a leader's guide to creating speed, agility, and efficiency / Mark Price, Walt Mores, Hundley M. Elliotte. by Price, Mark Mores, Walt Elliotte, Hundley M Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2011 Availability: Items available for loan: College of Humanities and Social Sciences (1)Call number: JF1525.T67 P75 2011. Place hold Add to cart (remove)

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