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		Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith. by Cross, Richard, 1947- Smith, Janet, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lincolnwood, Ill. : NTC Business Books, c1995 Availability: Items available for loan: University Library (1)Call number: HF5415.5 C76 1995. Place hold Add to cart (remove)
		Know your customer: using practical market research for profit / Don Vogelaar by Vogelaar, Donald M Material type: Text Publication details: New York : Prentice-Hall, c1992 Availability: Items available for loan: University Library (1)Call number: HF5415.5 V64. Place hold Add to cart (remove)
		Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz. by Robinette, Scott Brand, Claire Lenz, Vicki Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2001 Online access: Publisher description Table of contents Availability: Items available for loan: School of Management (1)Call number: HF5415 R5553 2001. Place hold Add to cart (remove)
		The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers / Adam Metz. by Metz, Adam Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: University Library (1)Call number: HF5415.5 .M485 2012. Place hold Add to cart (remove)
		Clients forever : how your clients can build your business for you / by Doug Carter and Jennifer Green. by Carter, Doug Green, Jennifer Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2003 Availability: Items available for loan: University Library (1)Call number: HF5438.25 C367 2003. Place hold Add to cart (remove)
		The relationship-based enterprise: powering business success through customer relationship management / Ray McKenzie,1946- by McKenzie, Ray, 1946- DMR Consulting, Center for Strategic Leadership Material type: Text Publication details: Toronto : McGraw-Hill, c2001 Availability: Items available for loan: University Library (1)Call number: HF5415.5 M24 2000. Place hold Add to cart (remove)
		Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. by Blattberg, Robert C, 1942- Getz, Gary, 1955- Thomas, Jacquelyn S, 1969- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2001 Availability: Items available for loan: University Library (1)Call number: HF5415.55 .B585 2001 HF5415.55 B585 2001. Place hold Add to cart (remove)
		The compleat Filipino / Conchitina Sevilla-Bernardo. by Bernardo, Conchitina Sevilla Material type: Text; Format: print ; Literary form: Not fiction Publication details: Pasig City : Anvil, c1997 Availability: Items available for loan: University Library (1)Call number: BF 723 P4 B47. Lists: FILIPINIANA. Place hold Add to cart (remove)

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