| 000 | 01055pam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | UPMIN-00000000932 | ||
| 005 | 20230530134718.0 | ||
| 008 | 970311s1998 nyua b 001 0 eng | ||
| 020 | _a0070217602 (alk. paper) | ||
| 020 | _a0071157093 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.F549 1998 |
| 090 |
_aHD9980.5 _bF549 1998 |
||
| 082 | 0 | 0 |
_a658 _221 |
| 100 | 1 |
_aFitzsimmons, James A. _911696 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a2nd ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc1998. |
||
| 300 |
_axxvi, 613 p. : _bill. ; _c24 cm. |
||
| 500 | _aUpdated ed. of: Service management for competitive advantage. 1994. | ||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement. _911697 |
|
| 700 | 1 |
_aFitzsimmons, Mona J. _911698 |
|
| 700 | 1 |
_aFitzsimmons, James A. _tService management for competitive advantage. _911699 |
|
| 658 | _aMaster in Management | ||
| 999 |
_c16204 _d16204 |
||