| 000 | 00837cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | UPMIN-00000000949 | ||
| 005 | 20230601131022.0 | ||
| 008 | 970321s1998 wiua b 001 0 eng | ||
| 020 | _a087389362X (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.335 _b.H39 1997 |
| 090 |
_aHF5415.335 _bH39 1998 |
||
| 100 | 1 |
_aHayes, Bob E., _d1963- _912371 |
|
| 245 | 1 | 0 |
_aMeasuring customer satisfaction : _bsurvey design, use, and statistical analysis methods / _cBob E. Hayes. |
| 250 | _a2nd ed. | ||
| 260 |
_aMilwaukee, Wis. : _bASQC Quality Press, _cc1998. |
||
| 300 |
_axviii, 278 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 261-266) and index. | ||
| 650 | 0 |
_aConsumer satisfaction _xStatistical methods. _912372 |
|
| 650 | 0 |
_aQuestionnaires. _94504 |
|
| 658 | _aSOM1 | ||
| 999 |
_c16419 _d16419 |
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