| 000 | 00781cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | tlc00014660 | ||
| 003 | DLC | ||
| 005 | 20230601131033.0 | ||
| 008 | 950512s1996 ilu 000 0 eng | ||
| 010 | _a 95020176 | ||
| 020 | _a0844235679 (pbk.) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.M39 1996 |
| 090 |
_aHF5415.5 _b.M39 1996 |
||
| 082 | 0 | 0 |
_a808/.066658 _220 |
| 100 | 1 |
_aMcLean, Cheryl, _d1957- _912529 |
|
| 245 | 1 | 0 |
_aCustomer service letters ready to go! / _cCheryl McLean. |
| 260 |
_aLincolnwood, Ill. : _bNTC Business Books, _cc1996. |
||
| 300 |
_avi, 150 p. ; _c28 cm. |
||
| 500 | _aPublished in association with the International Customer Service Association. | ||
| 650 | 0 |
_aCustomer services. _912197 |
|
| 650 | 0 |
_aCommercial correspondence. _912530 |
|
| 999 |
_c16478 _d16478 |
||