| 000 | 00817cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | UPMIN-00000005564 | ||
| 005 | 20221006094013.0 | ||
| 008 | 940817s1995 maua b 001 0 eng | ||
| 020 | _a0875845703 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.S34 1995 |
| 090 |
_aHF5415.5 _bS34 |
||
| 100 | 1 |
_aSchneider, Benjamin, _d1938- |
|
| 245 | 1 | 0 |
_aWinning the service game / _cBenjamin Schneider, David E. Bowen. |
| 260 |
_aBoston, Mass. : _bHarvard Business School Press, _cc1995. |
||
| 300 |
_axi, 295 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 261-283) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aEmployees _xTraining of. |
|
| 650 | 0 | _aIncentives in industry. | |
| 700 | 1 | _aBowen, David Earl. | |
| 658 | _aMaster in Management | ||
| 999 |
_c4022 _d4022 |
||