000			01176cam a2200313 a 4500
001			UPMIN-00000005566
005			20221006094013.0
008			940408s1994 enka b 001 0 eng
020			_a0077079493
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5415.5 _b.E26 1994
090			_aHF5415.5 _bE26 1994
100	1		_aEdvardsson, Bo, _d1952-
245	1	0	_aQuality of service : _bmaking it really work / _cBo Edvardsson, Bertil Thomasson, and John ¢vretveit.
260			_aLondon ; _aNew York : _bMcGraw-Hill Book Co., _cc1994.
300			_axvii, 293 p. : _bill. ; _c24 cm.
490	1		_aQuality in action
504			_aIncludes bibliographical references (p. 266-288) and index.
650			_aCustomer services _xManagement.
650			_aTotal quality management.
650			_aService industries _xQuality control.
650			_aService industries _xManagement.
700	1		_aThomasson, Bertil.
700	1		_a¢vretveit, John, _d1954-
830		0	_aQuality in action (London, England)
658			_aMarketing Management _cM211, _2MM, School of Management
905			_aFo
658			_aIntroduction to Marketing Management _cMGT155, _2BSABE, School of Management
999			_c4024 _d4024