Services marketing : a strategic approach /
Gonðcalves, Karen P.
Services marketing : a strategic approach / Karen P. Goncalves. - Upper Saddle River, NJ : Prentice Hall, 1998. - xiii, 225 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0131065270 0139548920
Service industries--Marketing.--United States
Service industries--Marketing--Case studies.--United States
Master in Management
HD9981.5 / .G66 1998
658.8/02
Services marketing : a strategic approach / Karen P. Goncalves. - Upper Saddle River, NJ : Prentice Hall, 1998. - xiii, 225 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0131065270 0139548920
Service industries--Marketing.--United States
Service industries--Marketing--Case studies.--United States
Master in Management
HD9981.5 / .G66 1998
658.8/02