Delivering customer service: how to win a competitive edge through managing customer relationships successfully /

Payne, Shelia.

Delivering customer service: how to win a competitive edge through managing customer relationships successfully / Shelia Payne - Hongkong : Grolier International, c1997. - 188 p. : ill. ; 24 cm.

Includes bibliographical references and index.

0717297403


Marketing Management --M211,
Introduction to Marketing Management --MGT155,
 
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