Delivering customer service: (Record no. 4503)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00699nam a2200181 4500 |
| 001 - CONTROL NUMBER | |
| control field | UPMIN-00000006423 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20221006101044.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0717297403 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | P39 1997 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Payne, Shelia. |
| 245 00 - TITLE STATEMENT | |
| Title | Delivering customer service: |
| Remainder of title | how to win a competitive edge through managing customer relationships successfully / |
| Statement of responsibility, etc. | Shelia Payne |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hongkong : |
| Name of publisher, distributor, etc. | Grolier International, |
| Date of publication, distribution, etc. | c1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 188 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Main curriculum objective | Marketing Management |
| Curriculum code | M211, |
| Source of term or code | MM, School of Management |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Main curriculum objective | Introduction to Marketing Management |
| Curriculum code | MGT155, |
| Source of term or code | BSABE, School of Management |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| a | Fo |
| Withdrawn status | Lost status | Damaged status | Status | Collection | Home library | Current library | Date acquired | Accession Number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| University Library | University Library | 2022-10-06 | SOM-191 | HF5415.5 P39 1997 | 3UPML00005400 | 2022-10-06 | 2022-10-06 | Book |