Satisfying internal customers first : (Record no. 1785)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00905cam a2200265 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | UPMIN-00000003848 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220923122437.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 940602s1994 caua 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ScPT |
| Transcribing agency | ScPT |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .C45 1994 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | C53 1994 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chang, Richard Y. |
| 245 10 - TITLE STATEMENT | |
| Title | Satisfying internal customers first : |
| Remainder of title | a practical guide to improving internal and external customer satisfaction / |
| Statement of responsibility, etc. | Richard Y. Chang, P. Keith Kelly. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Irvine, Calif. : |
| Name of publisher, distributor, etc. | Richard Chang Associates, |
| Date of publication, distribution, etc. | c1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 104 p. : |
| Other physical details | ill. |
| Dimensions | 26 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Quality improvement series |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Practical guidebook |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Job satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personnel management. |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Main curriculum objective | Master in Management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kelly, P. Keith. |
| Withdrawn status | Lost status | Damaged status | Status | Collection | Home library | Current library | Date acquired | Accession Number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| University Library | University Library | 2022-09-23 | SOM-1078 | 5415.5 C53 | 3UPML00004826 | 2023-05-31 | 2022-09-23 | Book |