Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith.
Material type: TextPublication details: Lincolnwood, Ill. : NTC Business Books, c1995.Description: xix, 254 p. : ill. ; 23 cmISBN:- 0844233188
- HF5415.5 .C8 1995
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book | University Library | Regular Circulation | HF5415.5 C76 1995 (Browse shelf(Opens below)) | Available | 3UPML00004827 |
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HF5415.32 M68 1995 Consumer behavior / | HF5415.32 M68 1995 Consumer behavior / | HF5415.32 O74 1992 Explaining buyer behavior : central concepts and philosophy of science issues / | HF5415.5 C76 1995 Customer bonding : pathway to lasting customer loyalty / | HF5415.5 E26 1994 Quality of service : making it really work / | HF5415.5 G88 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 P39 1997 Delivering customer service: how to win a competitive edge through managing customer relationships successfully / |
Includes bibliographical references (p. 223-238)and index.
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