Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / by William C. Byham with Jeff Cox.

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Item type	Current library	Call number	Status	Date due	Barcode
Book	University Library	HD30.3 B94 1988 (Browse shelf(Opens below))	Available

"Books and monographs by William C. Byham": p. 190.

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