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Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by
  • Chang, Richard Y
  • Kelly, P. Keith
Series: Quality improvement series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, Calif. : Richard Chang Associates, c1994
Availability: Items available for loan: University Library (1)Call number: 5415.5 C53.

Team decision-making techniques : a practical guide to successful team outcomes / P. Keith Kelly. by
  • Kelly, P. Keith
Series: High performance team series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : [Irvine, Calif.] : Jossey-Bass/Pfeiffer ; R. Chang Associates, c1994
Availability: Items available for loan: University Library (1)Call number: HD66 .K453 1994b HD30.25 K45.

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