Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 087389362X (alk. paper)
- HF5415.335 .H39 1997
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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University Library Regular Circulation | Circulating | HF5415.335 H39 1998 (Browse shelf(Opens below)) | Available | 3UPML00004825 |
Includes bibliographical references (p. 261-266) and index.
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