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		The management and marketing of services / Peter Mudie and Angela Cottam. by Mudie, Peter Cottam, Angela Series: B H contemporary business series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth Heinemann, 1993 Availability: Items available for loan: University Library (1)Call number: HD31 M84. Place hold Add to cart (remove)
		Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John ¢vretveit. by Edvardsson, Bo, 1952- Thomasson, Bertil ¢vretveit, John, 1954- Series: Quality in action (London, England) Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : McGraw-Hill Book Co., c1994 Availability: Items available for loan: University Library (1)Call number: HF5415.5 E26 1994. Place hold Add to cart (remove)
		Services marketing : a strategic approach / Karen P. Goncalves. by Gonðcalves, Karen P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, 1998 Availability: Items available for loan: University Library (1)Call number: HF5415 G65. Place hold Add to cart (remove)

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