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Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by
  • Chang, Richard Y
  • Kelly, P. Keith
Series: Quality improvement series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, Calif. : Richard Chang Associates, c1994
Availability: Items available for loan: University Library (1)Call number: 5415.5 C53.

Success through teamwork : a practical guide to interpersonal team dynamics / Richard Y. Chang. by
  • Chang, Richard Y
Series: High performance team series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : [Irvine, Calif.] : Jossey-Bass/Pfeiffer ; R. Chang Associates, c1994
Online access:
Availability: Items available for loan: University Library (1)Call number: HD66 .C453 1994b HD66 C453.

Succeeding as a self-managed team : a practical guide to operating as a self-managed work team / Richard Y. Chang, Mark J. Curtin. by
  • Chang, Richard Y
  • Curtin, Mark J
Series: Quality improvement series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, Calif. : R. Chang Associates, c1994
Availability: Items available for loan: University Library (1)Call number: HD66 C45.

Creating high-impact training : a practical guide to successful training outcomes / Richard Y. Chang by
  • Chang, Richard Y
Series: High-impact training series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, CA : Richard Chang Associates, Inc., c1994
Availability: Items available for loan: University Library (1)Call number: HF5549.5.T7 C535 1994.

Meetings that work! : a practical guide to shorter and more productive meetings / Richard Y. Chang, Kevin R. Kehoe. by
  • Chang, Richard Y
  • Kehoe, Kevin R
Series: Quality improvement series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, Calif. : R. Chang Associates, c1994
Availability: Items available for loan: University Library (1)Call number: HF5734.5 C53.

Building a dynamic team : a practical guide to maximizing team performance / Richard Y. Chang. by
  • Chang, Richard Y
Series: High performance team series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : [Irvine, Calif.] : Jossey-Bass/Pfeiffer ; R. Chang Associates, c1994
Online access:
Availability: Items available for loan: School of Management (1)Call number: HD66 C448.

Measuring team performance : a practical guide to tracking team success / Gloria E. Bader, Audrey E. Bloom, Richard Y. Chang. by
  • Bader, Gloria E
  • Bloom, Audrey E
  • Chang, Richard Y
Series: High performance team series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : [Irvine, Calif.] : Jossey-Bass/Pfeiffer ; R. Chang Associates, c1994
Availability: Items available for loan: School of Management (1)Call number: HD66 .C444 1994b HD60 C444.

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