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		No cover image available Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by Chang, Richard Y Kelly, P. Keith Series: Quality improvement series \| Practical guidebook Material type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : Richard Chang Associates, c1994 Availability: Items available for loan: University Library (1)Call number: 5415.5 C53. Place hold Add to cart (remove)
		Meetings that work! : a practical guide to shorter and more productive meetings / Richard Y. Chang, Kevin R. Kehoe. by Chang, Richard Y Kehoe, Kevin R Series: Quality improvement series \| Practical guidebook Material type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : R. Chang Associates, c1994 Availability: Items available for loan: University Library (1)Call number: HF5734.5 C53. Place hold Add to cart (remove)

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