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Services marketing : a strategic approach / Karen P. Goncalves. by
  • Gonðcalves, Karen P
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall, 1998
Availability: Items available for loan: University Library (1)Call number: HF5415 G65.

The technological upgrading of service institutions : lessons from Asia / Tue Kell Nielsen. by
  • Nielsen, Tue Kell
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London, UK : IT Publications, 1998
Availability: Items available for loan: School of Management (1)Call number: HD9987 A32 N54 1998.

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