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Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by
  • Chang, Richard Y
  • Kelly, P. Keith
Series: Quality improvement series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, Calif. : Richard Chang Associates, c1994
Availability: Items available for loan: University Library (1)Call number: 5415.5 C53.

Meetings that work! : a practical guide to shorter and more productive meetings / Richard Y. Chang, Kevin R. Kehoe. by
  • Chang, Richard Y
  • Kehoe, Kevin R
Series: Quality improvement series | Practical guidebook
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Irvine, Calif. : R. Chang Associates, c1994
Availability: Items available for loan: University Library (1)Call number: HF5734.5 C53.

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